Software plays an ever increasing role in our daily existence. We have travelled far beyond that fifth dimension, foreseen in The Twilight Zone back in the sixties. Driving into an automotive service station with an engine problem, what is the first thing a technician will do? They will plug the engine into a computer, because the engine is really run by software.
The same is true for backup generators. Our technicians are well versed in how system software manages and monitors your generator. Sometimes, however, our hands are tied by proprietary software that we are not allowed to operate. It can be more than just frustrating – it can result in otherwise avoidable down time. Let’s use an analogy to get the point across.